Moderation

KDE Leadership

Part of our Code of Conduct reads, This Code of Conduct reflects the agreed standards of behavior for members of the KDE community, in any forum, mailing list, wiki, web site, IRC channel, public meeting or private correspondence within the context of the KDE team and its services. The community acts according to the standards written down in this Code of Conduct and will defend these standards for the benefit of the community. Leaders of any group, such as moderators of mailing lists, IRC channels, forums, etc., will exercise the right to suspend access to any person who persistently breaks our shared Code of Conduct.

List Administration

Lists are where official KDE business is done, and all readers can see development changes and proposals. So the list administrators hold an important leadership position. Of course deleting spam and answering basic list function questions are basic to the position, but most important is the modeling of the KDE Code of Conduct, and ensuring that the same high standards of consideration, respect, collaboration, pragmatism, and mutual support are exercised consistently on the list. While it's great to have multiple list mods, at least one person should be reading the list, and leading discussions. On busy lists, it's best to have moderators from all over the world, so that leadership is nearly constant. And when those leaders will be offline, it's important to ensure coverage continues until their return.

http://emoderators.com/wp-content/uploads/teach_online.html has some good points.

Cut down on the work of dealing with spam, etc. by using the cli tool listadmin.

Forum Moderators

Many of our users encounter the KDE community on our forums. The forum moderators are crucial in modeling our Code of Conduct to our users, and opens the door to these folks into more involvement in our community. Again, high standards of consideration, respect, collaboration, pragmatism, and mutual support are exercised consistently on the forums, because of our wonderful moderators.

IRC Channel Operators

KDE IRC channels are where our real-time conversation takes place online. Channel operators keep conversations on topic, as well as modelling the Code of Conduct values of consideration, respect, collaboration, pragmatism, and mutual support. When there are difficulties with bad behavior, "chanops" have the power to silence and remove troublesome users. The channel #kde-ops is a resource both for operators, and those users who need an op but can't find one in a #kde-* channel.

Freenode has a great page about how to make IRC a great place to get things done: Catalysts.

Useful commands for Chanops