Revision as of 23:32, 5 June 2023

KDE's bug triagers go through new and old bug reports to make sure they're actionable for developers. We verify that a bug exists, whether it is reproducible, and that the reporter has provided enough information for developers to action it. Our goal is to save developers from this task, which helps them fix bugs more quickly and do more work on KDE software.

One of the great things about bug triaging is that you don't need any programming knowledge, only basic familiarity with KDE software and a rough overview of how the Linux software stack is arranged (e.g. Plasma on top, Qt below it, various middleware libraries below Qt, and the kernel at the bottom).

That said, experience has shown that members of this team learn a lot about KDE and Qt programming during the course of dealing with bug reports, and many move on to developing the software itself. If you're just starting to learn programming, bug triaging is a great way to gain familiarity with the technical details of KDE's software architecture and provide practical support to the KDE community.

When you start bug triaging, an existing member can help you out as a mentor. Just stop by the KDE Bugs Matrix group and introduce yourself!

Getting started

General considerations

Be polite. Bug triagers are the face of KDE. Be nice to bug reporters, even if they aren't nice to you! You have an opportunity to showcase the best of the KDE community, and turn skeptics into fans. Being nice is more impactful than being right.
Explain your decisions. It can be very frustrating for a bug reporter if their report is suddenly closed without any reason given. Especially when you close a bug report, write why you think your action is the correct one, and don't establish your opinion as the all-ruling fact. Some canned responses and explanations that have been shown to work well can be found at https://invent.kde.org/ngraham/canned-responses.
Don't be afraid to make mistakes. Everybody makes mistakes, especially when starting out with bug triaging.
KDE uses the Bugzilla bug tracker system. If you are not familiar with it, you may find this quick Introduction to Bugzilla useful.

System Setup

It's very important to be using the latest versions of KDE software. In general, only the latest version is supported, and it's common for people to report bugs against old versions, so you need to be able to identify this situation.

It's highly recommended to use a rolling release or semi-rolling distro, such as Arch or an Arch derivative, KDE Neon, Fedora KDE, or openSUSE Tumbleweed. Ideally you'll be daily-driving such a distro, but if not, using it in a VM for bug triage purposes is better than nothing.

Slow discrete release distros like Ubuntu, Debian, and openSUSE Leap are not recommended.

Decide what to work on

All bugs filed recently

Going through all bugs submitted recently in an organized manner is hugely impactful. Here are some links to Bugzilla searches that will update automatically over time:

All bugs and feature requests reported today or in the last week
All Plasma bugs and feature requests reported today or in the last week
All bugs reported today or in the last week
All feature requests reported today or in the last week
All crashes reported today or in the last week

All bug reports of a single product

You'll want to use the Advanced search for this: https://bugs.kde.org/query.cgi

You can see which products are most in need of bug triaging here, with links to their bug lists: https://bugs.kde.org/weekly-bug-summary.cgi?tops=50&days=7

Here are some common and popular KDE products in need of bug triaging:

Plasma bugs / feature requests
System Settings bugs / feature requests
Dolphin bugs / feature requests
Okular bugs / feature requests
Gwenview bugs / feature requests
Konsole bugs / feature requests
Kate & KTextEditor framework bugs / feature requests
KIO framework bugs / feature requests

Bug editing permissions

All regular Bugzilla users can perform standard edits to change fields such as the product, component, version, platform, status, and more. However only users with elevated permissions can do bulk editing, change the Importance fields (Priority and Severity), and re-open CLOSED bugs. After getting comfortable with the KDE Bugzilla process--or if you are the maintainer of a KDE product--you can request those permissions via a Sysadmin ticket.

Triaging bugs

The goal of bug triaging is to ensure that every bugzilla ticket in the bug tracker is actionable for a developer to start working on. All of your actions should work towards this goal. For bugs that cannot be made actionable, they need to be closed. And for those that can, your task is to clean them up so that they can be found and actioned by a developer.

Note

If at any point you aren't sure how to proceed, move onto the next bug or ask a KDE developer or another more experienced contributor.

Close bug reports that aren't actionable

There are many reasons why a bug report might not be actionable:

It's not a bug

It's common for people to mis-perceive intentional design decisions or features they aren't familiar with as bugs. Some users have the presence of mind to check first on a forum or Reddit or somewhere else, but others jump straight into the bug tracker. In this case, close the bug report as RESOLVED/INTENTIONAL and gently explain to the user that the design or feature is intentional, and that in the future, they might benefit from first asking a question at https://discuss.kde.org.

It was reported against an old and unsupported version of the software

It's also common for people to report bugs against a version of the software that isn't eligible for support from KDE. The Bug Janitor will catch some of these in Plasma, but it won't get them all, and doesn't run at all for bugs on apps and frameworks. In these cases you'll need to handle the situation yourself.

Close the bug report as RESOLVED/UNMAINTAINED and gently explain that KDE's resources are so limited that we can't offer support for older, non-LTS versions of the software. A canned response for Plasma be found here.

Warning

if you're triaging old bugs, everything will be reported against an old version, so instead try this canned response: https://invent.kde.org/ngraham/canned-responses#old-bug-report-that-hasnt-been-touched-in-years-that-might-be-fixed-now

It's a duplicate of an existing bug report

As KDE has so many users, we get a lot of reports about bugs which have already been reported but not yet fixed. Identifying these is mostly a matter of experience, but if the bug being reported is reproducible and extremely obvious, it's quite likely it's already been reported somewhere, so mark it as a duplicate of the existing bug report. See the article on identifying duplicates for specific instructions on how to find duplicate issues.

It's a bug, but it was already fixed

It's common for people to report bugs that have already been fixed in an upcoming version of the software. If there's an existing bug report for it, mark it as a duplicate of that one. If not, close it as RESOLVED/FIXED and fill in the "version fixed in" field with the upcoming version that will have the fix in it.

It's a bug, but not a KDE bug (i.e. UPSTREAM/DOWNSTREAM issues)

KDE software sits on top of a very tall software stack. Many layers of this stack will provide functionality that KDE apps use, but don't provide themselves. As a result, not all real bugs affecting KDE software are actually caused by issues in KDE software! The issue may be "upstream" or "downstream" of KDE.

"Upstream" means that the problem lies in an underlying technology that KDE software uses (e.g. Qt, X11, the Linux kernel). Others who make use of KDE software (e.g Linux distributions, 3rd party apps or Plasma plugins) are downstream of KDE.

Examples of Upstream issues

A KDE app experiences a new behavioral issue after upgrading to a newer version of Qt.
A KDE app crashes in QtQuick.
A KDE app experiences an issue, but only when using the proprietary NVIDIA driver.

If a bug is deemed to be caused by upstream software, it's ideal if it's tracked by a bug report in the affected project. If one exists, put it in the URL field of the KDE bug report and then close it as RESOLVED/UPSTREAM. Of no such upstream bug report exists or can be found, you can encourage the reporter to submit one themselves (and then put it in the URL field of the KDE bug report) if they seem very technically knowledgeable. Otherwise, submit one yourself on behalf of the bug reporter.

Examples of Downstream issues

A KDE app crashes because a dependent package is not automatically installed by the user's distro.
Fonts are really hard to read, but only in certain distros.
Graphical corruption with a Plasma theme downloaded from store.kde.org.

If a bug is caused by downstream software, it's acceptable to close it as RESOLVED/DOWNSTREAM and let the bug reporter report it there themselves.

It's a feature request that would be impossible or impractical to implement

In general we try to be lenient with feature requests, but sometimes people offer up ideas that would be impossible to implement, or consume so many development resources as to be impractical, or amount to requests to re-engineer the entire world. In these cases, gently explain that feature requests need to be narrowly-tailored and implementable, and close the bug as RESOLVED/INTENTIONAL. If the reporter seems technically competent and ambitious, you might consider encouraging them to work on it themselves.

Polish up any bug reports that are or might be actionable

At this point, the bug report might be a real actionable issue that can be fixed by a KDE developer. Great! Let's help it stand out from the rest and be easily findable and actionable.

Move it to the right place

There are many products on KDE's Bugzilla, so it's common for a bug report to be submitted to the wrong one. We even encourage people to report bugs to the generic "kde" product if they don't know what to do. This is fine; just move it to the right place.

Where bug reports should live is something that mostly needs to be learned over time, but you can check the KDE related technologies list for a start. Sometimes errors are obvious, such as when a bug report is about an app but it's reported against the "plasmashell" product.

Warning

Only reassign the bug report if you're sure it's in the wrong product.

Fix obvious metadata field errors

Quickly go through the bug report's metadata; fields like version, platform, severity, and so on, and correct them. For example:

If the user listed the platform or version fields in a way that doesn't match the information in the body of the bug report, set the fields to match the text.
If the user reported a feature but didn't use the "wishlist" severity, change it to wishlist.
If the user reported a feature, but phrased it as a bug report (e.g. "Error: app can't do [thing that it currently doesn't do]"), rephrase the title and change the severity to wishlist.

Note

The "version" field is for reporting the latest version that the bug has been reproduced against, not the original version.

If the correct version or platform is missing from the list, contact the software maintainer or the KDE Bugzilla admins to get this corrected.

If it's a reasonable wishlist

In general we try to be lenient with feature requests, so if the requested feature seems at all reasonable and feasible to implement to you, mark it as CONFIRMED.

Ask for any missing information

Now it's time to fill in missing info.

Every time you ask a bug reporter for information, put the bug report in NEEDSINFO/WAITINGFORINFO status. This does two things:

Hides the bug report from lists of open bugs
Closes the bug report automatically if there's no response after a month

Things that commonly need asking about:

If the explanation is not clear enough for you to easily understand what the problem is and how you can test it, ask for clarification and concrete steps to reproduce. (Get Involved/Bug Reporting#Steps to Reproduce)
If the issue is hard to picture without a visual aid and there are no screenshots or a screen recording attached, ask for one. (Get Involved/Bug Reporting#Screenshots and screen recordings)
If the bug report is about a crash and they did not attach a backtrace, or the backtrace information is incomplete or lacking debug symbols, ask the user to install the missing debug symbols packages, reproduce the bug, and generate a new backtrace. When you do tihs, set the status to NEEDSINFO/BACKTRACE. Relevant canned responses: "no backtrace" and backtrace missing debug symbols
If the reporter has not entered the platform (i.e. it's "unspecified/Linux") and they didn't indicate which platform/distro they're using in the text, ask them.
If the reporter has not indicated what versions of KDE Plasma, Qt, and KDE Frameworks they are using, ask them to provide that information, and also set the version field accordingly.

Reproduce the bug

At this point, the bug report is complete enough that you should use the information provided by the reporter and try to make the bug appear on your own system.

If you cannot reproduce the bug under any circumstances

Write this down, and mention the software version and distro you tested on. Ideally also write down the steps you performed.

Consider asking the reporter if your testing missed something, or if anyone notices any other strange or non-default situation or configuration which may be related. Hopefully, they'll provide feedback that can help you reproduce the issue. If you still can't reproduce the issue under any circumstances, leave the bug in REPORTED state and move onto the next one. Hopefully someone else can reproduce it, or a developer with more technical knowledge can help.

If you can reproduce the bug

Set the bug's status to CONFIRMED and write that you can reproduce the bug on your system, mentioning the version if it's newer than what the bug reporter is using. If the way you reproduced the bug differs from how the reporter reported it, write that down too.

It's also acceptable to mark a bug report as CONFIRMED if it has multiple duplicates even if you cannot personally reproduce the issue; clearly it is something real if multiple people are experiencing it the same issue.

Set the Severity field

Mark the bug's severity according to these definitions:

Severity	When to use it
Critical	A widespread, easily reproducible issue that causes data loss
Grave	The software becomes basically unusable, with no known workaround
Major	Like Normal, but with no known workaround, or the workaround is painful and difficult
Crash	The software crashes or hangs
Normal	Something isn't working the way it was designed to work, with a known workaround that isn't too painful
Minor	A cosmetic issue, awkward UX, or weird interaction between supported components
Wishlist	An idea for how the product could become better in the future by doing something it currently doesn't do
Task	A technical maintenance chore like porting to a new API or refactoring some code to reduce future bugginess

Set relevant Keywords

Set whichever keywords from this table are relevant:

Keyword	When to apply it
regression	Something that worked in the past, but is now broken
usability	The issue bug involves a poor user interface or demands a tedious workflow
junior-jobs	the bug seems like it would be really easy to fix. Examples include inaccurate text, visual layout inconsistencies, and user interface elements using is the wrong color with Breeze Dark
wayland	A bug that only manifests on Wayland
qt6	A bug that only manifests on software build with Qt 6

Rename it if needed

The bug report's summary might not accurately represent the bug, especially after you've triaged the bug and found the root cause or determined it to be another issue. You may want to update the summary to contain enough information to identify the issue properly. A good summary:

Is readable as a grammatically correct English sentence
Contains a brief explanation of the root cause (if it was found)
Includes some of the symptoms people are experiencing
Includes ClassName::FunctionName pairs if the bug describes a crash
Isn't too long

Special circumstances

Common yet tricky bugs

There are a few persistent categories of bug reports that can have multiple underlying root causes and require specialized knowledge and handling. See theme at Guidelines_and_HOWTOs/Bug_triaging/Tricky_bugs.

Bug report describes multiple issues

Close the bug report as RESOLVED/NOT A BUG with a humane explanation that bug reports can only contain a single issue. (Get Involved/Bug Reporting#One issue per bug report). Sample text can be found at https://invent.kde.org/ngraham/canned-responses#multiple-issues.

Bug report includes a patch

If the bug reporter or someone else included a patch, ask them to submit it using GitLab, and remind them about Get_Involved/Issue_Reporting#Submit_patches_using_GitLab.2C_not_the_issue_tracker.

Bug reporter seems very technically knowledgeable

Sometimes a very technically knowledgeable bug reporter will correctly identify the source of the issue, and maybe even the exact line of code that's causing the problem. Encourage them to submit a patch, and point them to https://community.kde.org/Get_Involved/development.

Same person reports a lot of bugs

Anybody who reports a lot of KDE bugs--especially if they are high quality bugs--is quite likely a committed KDE user who is a good candidate for becoming a more involved contributor over time. Stumbling on someone like this in the bug tracker is like striking gold. Take every opportunity to develop a relationship with this person and try to guide them through the KDE "get involved" pipeline. Oftentimes people who submit a lot of bugs move on to bug triaging and then later development.

Bug Janitor

KDE bug reports are overseen by a basic bug janitor bot that does the following things:

Nudges bugs in NEEDSINFO status after 15 days with no response
Closes bug reports in NEEDSINFO status as RESOLVED/WORKSFORME after 30 days with no response
Automatically sets the severity to "crash" if the title matches any of various keywords (e.g. "crash", and "coredump")
Automatically sets the severity to "wishlist" if the title matches any of various keywords (e.g. "feature request", and "wish")
Increases the priority to HI when a bug report has 5 duplicates
Increases the priority to VHI when a bug report has 10 duplicates
Closes Plasma bugs with a gentle message that were reported against a version that's neither the latest released version nor the latest LTS version